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CBSA supports Primary Care Trusts in facing the challenge of meeting the commissioning agenda in a focussed and innovative way: ensuring the delivery of improvements in patient care and outcomes across the region.

We develop the right tools to gain a better understanding of the patient journey and experience locally and regionally so as to equip Primary Care Trusts and GP commissioners with the information and data necessary to make more informed decisions about how they commission services.

From the 1st April 2007, 17 Primary Care Trusts in the West Midlands came together to form the Commissioning Business Support Agency, which:

• Provides accurate and timely contract management information for both Practice-Based Commissioners and PCTs to manage secondary care contracts more effectively
• Provides ‘knowledge-based’ information such as comparative or benchmarking analysis throughout the West Midlands
• Provides direct management support in negotiation and dealing with secondary care providers
• Supports the work of co-ordinating PCT’s and world class commissioning in the West Midlands

We work directly with PCT’s to shape the services we deliver. The majority of CBSA staff are based alongside PCT staff in each of the 17 PCTs. The balance of staff are based in the data warehouse department in our host PCT in Dudley.